At Digital Initiate, we are committed to providing quality services. Please read this refund policy carefully to understand our position regarding refunds for our internship programs and project assistance services.
General Policy
Due to the nature of our digital services and the immediate access provided upon enrollment, we have a limited refund policy. Once you gain access to our internship materials or project assistance services, we cannot offer a refund except under the specific circumstances outlined in this policy.
Eligibility for Refunds
Refunds may be considered in the following situations:
- Technical Issues: If you experience significant technical problems that prevent access to our services and we are unable to resolve them within 72 hours.
- Service Not Delivered: If we fail to deliver the promised services within the agreed timeframe (excluding delays caused by client-side factors).
- Duplicate Payment: If you accidentally make duplicate payments for the same service.
Non-Refundable Situations
We do not offer refunds in the following situations:
- Change of mind after accessing the service materials
- Failure to participate in the internship or utilize the project assistance services
- Technical issues that are resolved promptly
- Delay in service delivery due to information not provided by the client
- Requests made after the refund period has expired
- Violation of our terms and conditions leading to account suspension
Refund Process
To request a refund, you must:
- Contact us within 7 days of purchase or service initiation
- Provide detailed information about the reason for your refund request
- Include any supporting documentation or evidence
- Submit your request via email to contact@digitalinitiate.com
Refund Timeline
If your refund request is approved, we will process the refund within 10-15 business days. The refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Internship Program Specifics
For our internship programs (₹799 one-time fee):
- No refunds will be issued after 7 days from enrollment
- No refunds for incomplete projects if adequate support was provided
- Refunds may be considered for technical issues preventing access to materials
Project Assistance Specifics
For our project assistance services:
- No refunds will be issued after work has commenced on your project
- Partial refunds may be considered for incomplete deliverables due to our fault
- Full refunds for duplicate payments or services not delivered
Contact Information
If you have any questions about our refund policy or would like to request a refund, please contact us:
- Email: contact@digitalinitiate.com
- Subject line: "Refund Request"
- Please include your order number and reason for refund
Policy Changes
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.
